Retail Training
Overview
Navigating Retail Excellence
Welcome to the Retail Training Center – an innovative initiative committed to transforming the future of Cambodia’s youth by imparting essential skills in the dynamic realms of retail and hospitality. At our state-of-the-art facility, we are dedicated to empowering the next generation with comprehensive knowledge and practical expertise, paving the way for a thriving workforce in the retail and hospitality industry.
Training Programs
Empowerment Through Expertise
Retail Essentials
- Customer Interaction Skills
- Store Standards
- Visual Merchandising
- Closing a sale
- Stock room management
- Handling cash register
Duration: 2 days
Customer Service Excellence
- Effective communication
- Handling difficult customers
- Building rapport with Customers
- Suggestive & Add on sales
- Exceeding the customer expectations
Duration: 2 Days
Inventory Management
- Stock receiving
- Pre retail techniques
- Stock room management
- Handling soiled & damaged goods
- Stock takes
- Stock Returns
Duration: 1 Day
Store Standards
- Managing store equipment
- Linear footage
- Pricing and tagging
- Housekeeping standards
- Focal points
- Window display Techniques
Duration: 1 Day
Management Skills
- Leadership and Team management
- Conflict resolution
- Time and resource management
- Performance evaluation
- Succession Planning
Duration: 2 Days
Performance Appraisals
- Handling employee performance
- Preparation for staff appraisals
- Appraisal documents
- Conducting appraisal meetings
- Defining expectations and review
Duration: 2 Days
Visual merchandising
- Basics of store display techniques
- Focal points and product positioning.
- Color combination and lighting effects
- Effective use of props and materials
- Window display techniques
Duration: 2 Days
Merchandise management
- Buy plans and seasonal plans
- Pricing & Margin Management
- Range plans & Forecasting
- Promotions & Markdowns
- Sell through management
- Merchandise Reports
Duration: 2 Days
Conversational English
- Simple English everyday phrases
Greetings and starting and conversation - Retail Terminology in English
Commonly used questions answer a store environment
Duration: 3 Days / 8 Hours
Personal development Training
- Effective CommunicationTechniques.
- How to Understand to be Understood?
- Building Confidence
- Time management
Duration: 3 Days
Corporate Retail Training
- Evaluation and Understanding the Training Needs
- Developing Custom training
plan - Consists of both classroom room as well as sales floor training
- Regular refresher course
Duration: Contact us for more Details
Team Building Event
- To Motivate and for building better rapport between collegues
- Get your teams energised, focused and engaged
- New employee onboarding
- Build confidence and trust among emplees
Duration: Contact us for more Details
Training Excellence
Key Components of Our Training Program
Classroom Training
Interactive sessions led by experienced trainers to impart theoretical knowledge.
Focus on retail fundamentals, customer psychology, and industry trends.
Group Discussions
Collaborative learning in small groups to foster teamwork and communication skills.
Analysis of case studies and scenarios to develop decision-making abilities
Feedback and Coaching
Continuous feedback loops to assess individual progress.
Personalized coaching sessions to address strengths and areas for improvement.
Discussions
Open dialogues to encourage critical thinking and sharing of real-world experiences.
Discussions on challenges,problem-solving, and innovative approaches.
Mock Shopping Scenarios
Realistic shopping simulation to train employees on customer interactions.
Practical exercises in handling customer inquiries,complaints, and sales techniques.
Role Plays
Immersive role-playing exercises to simulate various customer scenarios.
Practice in resolving conflicts, upselling, and providing exceptional service
Utilization of modern technology
Tools such as point-of-sale systems and inventory management software.
Visual Merchandising Workshops
Hands-on sessions to for product presentation and store layout.Creating appealing displays to attract and engage customers
E-Learning Modules
Access to online resources for self-paced learning and reinforcement of concepts.
Convenient learning on the go toaccommodate varied schedules.